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Refund and cancellation policy

Last updated 7 November 2026

SakhaCare is provided by [business name not set yet]. This policy covers the SakhaCare subscription (the price shown when you sign up).

Cancelling

You can cancel at any time: email [support email not set yet] from your account's email address, or call [support phone not set yet]. We confirm by email. Cancelling stops the next charge. Your service keeps running until the end of the month you have already paid for; after that the support number is given back to the carrier.

Refunds

• Month already started: monthly fees are not refunded for a month that has started, and part months are not refunded.
• Number not set up: if we cannot get your support number working within 7 days of your payment, we refund everything you paid, including the setup fee.
• Setup fee: once your number is working, the setup fee is not refundable.
• Wrong charges: if you were charged twice, or charged after you cancelled, we refund that charge in full.

To ask for a refund, email [support email not set yet] with your company name and the payment date.

How refunds are paid

Approved refunds go back to the card, UPI or bank account you paid with, through Razorpay, within 5–7 working days. Your bank may take a few more days to show it.

Delivery

SakhaCare is an online service; nothing is shipped. Your support number usually starts working within minutes of your payment. If anything delays it, we tell you by email, and the 7-day refund promise above applies.