Terms · Refund & cancellation · Privacy · Contact

Terms of service

Last updated 7 November 2026

These terms are an agreement between you (the business that signs up) and [business name not set yet] ("we", "us"), who provide SakhaCare. By creating an account you accept them.

1. The service

SakhaCare is a phone support desk run by an AI voice assistant called Priya. She answers calls on a support number we give you, helps your callers using the playbooks you write, and raises tickets for your team when a person is needed. You see your calls, recordings and tickets in the SakhaCare portal.

2. Your account

You must be a business registered in India and at least 18 years old. The details you give us must be true. Keep your password safe. You are responsible for everything done by the users you add to your account.

3. Your support number

• India's telecom rules require your business documents (KYC) to be checked before a number is given to you. We send them to our telephone carrier for that check.
• The number is given to you for as long as your subscription is active. It is not your property and cannot be moved (ported) to another provider.
• The number is for receiving your customers' support calls. You must not use SakhaCare for telemarketing, bulk or promotional calls, or anything unlawful. We may suspend a number if the carrier or a government authority asks us to.

4. Price and payment

SakhaCare costs the price shown when you sign up. Taxes, if any, are shown at checkout. You are charged monthly in advance through Razorpay until you cancel. If we change the price, we email you at least 30 days before; the new price applies from your next charge after that.

5. Missed payments

If a monthly payment fails, the service is paused: Priya tells callers that the line is not active. Paying again turns it back on. If a payment stays unpaid for 15 days or more, we may give the number back to the carrier, and it cannot then be recovered.

6. Cancelling

You can cancel at any time. See the refund and cancellation policy.

7. Priya is an AI

Priya follows the playbooks you write, but she can misunderstand a caller or make mistakes. You are responsible for what your playbooks say and for checking that the advice in them is right for your customers. SakhaCare is not for emergency calls.

8. Your callers and their data

You must tell your callers that their call is answered by an AI assistant and may be recorded. Only upload customer details you have a lawful reason to share. We handle that data only to run SakhaCare for you, as our privacy policy describes.

9. Availability

We aim to keep SakhaCare running 24x7, but we cannot promise it will never stop. Telephone carriers, internet links and the services we rely on can fail. We fix problems as quickly as we can.

10. Liability

As far as the law allows, our total liability to you for any claim is limited to the fees you paid us in the 3 months before the claim. We are not liable for indirect losses such as lost business or profit.

11. Ending an account

We may suspend or close an account that breaks these terms. Where it is reasonable, we tell you first and give you a chance to fix the problem.

12. Changes to these terms

We may update these terms. We email you about any important change before it applies.

13. Law

These terms are governed by the laws of India. The courts of the city of our registered address ([address not set yet]) have jurisdiction.

14. Contact

[support email not set yet] · [support phone not set yet]