Help centre
Help centre
Short guides for running your AI phone assistant.
- Get started: sign-up to your first callThe five steps, and how long each takes.
- Business documents (KYC)Why a new number needs them, which ones, and what if they are rejected.
- Keep your own number (call forwarding)Forward your existing mobile or landline to your assistant.
- Train your assistantWhat to write so it answers like your best staff member.
- Questions your assistant could not answerTurn real callers' questions into answers in one click.
- Try it and test callsCheck your training before your callers do.
- Calls, requests and alertsWhere every call and request goes, and who is told.
- Transfer calls to a personLet your assistant connect callers to you or your staff, live.
- Name, voice and languagesMake the assistant your own.
- Weekly reportEvery Monday: last week's calls, requests and what to fix.
- Plans, minutes and GST invoicesHow minutes are counted and billed.
- Cancel and refundsTwo ways to cancel, and what you get back.
- Recordings, privacy and your dataWhat is kept, who sees it, and how to remove it.
Still stuck? Contact us.